Last Updated: 24 March 2020
We have robust Business Continuity Plans in place, including a pandemic plan which we have reviewed specifically in relation to the COVID-19 situation and which has now been invoked. Given things are changing rapidly our dedicated Crisis Management Team is meeting on a daily basis to oversee the delivery of the plan in line with every development. Our comprehensive plans will enable us to continue to fully support and provide ongoing services.
While our offices remain open, we have asked all our people to work from home. The only exceptions to this are a small number of staff in each office to support some of our business critical processes, for example secure printing and posting of documents to scheme members for our TPA business. We have tested contingency plans for these processes too in the event of one of our offices closing. We are making preparations to implement these in the event this becomes necessary.
We have robust and secure systems to enable us to work from home successfully and we don't foresee any sustainability issues if this continues over a long period. Our IT network is stable and we have the capacity for all staff to work from home. Our cyber security controls continue to protect our home workers; these controls offer the same protection as they would in our offices. Our home workers connect to our network through a secure VPN tunnel which uses multi-factor authentication. We have a mobile computing policy which all staff must adhere to, which outlines our secure working practices outside of the office.
We are also in contact with all of our key third party suppliers to make sure that they similarly have robust business continuity plans in place.
In line with Government recommendations to limit travel, we won’t be holding any face-to-face meetings with clients. Instead, all we’re making arrangements for all our meetings to be held via video or phone calls.
Please also be assured that we have contingency plans in place to provide resource should specific client teams be impacted by absence. Using our business continuity planning, we have coverage within our business teams and across locations if we need to mitigate the impact of team shortages. As above, our Crisis Management Team are meeting daily and monitoring the situation.
We are confident that we can support all our clients and provide the services needed from us.
If you have any questions or concerns, please do not hesitate to contact your usual Hymans contact or email email@example.com.
We hope you are coping with these unprecedented challenges and wish you and your loved ones continued good health.
If you’re a member of a pension scheme administered by Hymans Robertson please be assured that we’re continuing to work and are making it a priority to process payments and respond to member enquiries. However, the Government have now taken further steps to limit access to offices and may also restrict postal services. As such, for the time being we’d encourage you to contact us by email rather than in writing, even if you’ve already been in contact by post. You’ll find details of your Scheme's dedicated email and helpline number on any correspondence you will already have received from us.
Don’t worry if you haven’t been in contact recently, or you don’t have the paperwork to hand, below are additional contact details:
For any pensioner payroll enquiries please continue to contact our payroll team on:
Or for general enquires please email TPAenquiries@hymans.co.uk, providing your full name, scheme name and a contact telephone number.