Coronavirus (COVID-19)

Last Updated: 13 September 2021

When the Covid-19 situation emerged in early 2020 we invoked our pandemic plan seamlessly and successfully, adapting almost overnight to enable most of our people to work from home. We were proud that we did this with no interruption in service delivery to our clients.

As we consider a return to normality our dedicated Continuity Management Team (CMT) continues to meet regularly to oversee the move back to face-to-face office life, while our ‘Reimagining Working Life’ group has developed our new hybrid approach. A move towards embracing the ‘best of both worlds’, to allow us to lock-in the positives of working remotely that have emerged during the pandemic, whilst keeping the office environment which is so important to our culture here at Hymans.

We’re excited to move to this new, more flexible way of working which has been developed based on feedback from our people. Serving our clients’ needs is our priority and introducing this new hybrid working approach will allow us the flexibility to ensure this remains the case. 

We’re expecting everyone to return to the office in a phased way, embracing the hybrid approach, from October. You can read more details on our hybrid working approach here. If you are thinking of applying to work with us, you can find further details here.

Currently our offices are open at 50% capacity for any of our people who would like to return. Our CMT undertook detailed preparation and plans to allow us to re-open safely, and we have measures in place to both comply with government guidance and to ensure the safety of our employees and visitors to our offices.

We also expect that our people will attend face to face meetings, which may involve travel, in line with our expected phased return to the office in October.

As we move to hybrid working, we’ll constantly make sure that we have robust and secure technology and systems to allow us to continue to work from home successfully. Our IT network is stable and our cyber security controls continue to protect our clients and home workers; these controls offer the same protection as they would in our offices. Our remote workers connect to our network through a secure VPN tunnel which uses multi-factor authentication. We have a mobile computing policy to which all staff must adhere, which outlines our secure working practices outside of the office.

We’ve also been considering how we can embrace other benefits from our experience over the last year or so. A particular focus will be our use of video technology to facilitate client and internal meetings, helping to reduce travel overall, supporting everyone’s wellbeing and minimising our environmental impact. Our goal is to travel less and travel smarter so we can reduce our carbon footprint in line with our climate pledge.

If you have any questions or concerns, please don’t hesitate to contact your usual Hymans Robertson contact or email marketing@hymans.co.uk.

Pension Scheme Member Enquiries

If you’re a member of a pension scheme administered by Hymans Robertson please be assured that we’re continuing to work and are making it a priority to process payments and respond to member enquiries. However, the Government have now taken further steps to limit access to offices and may also restrict postal services. As such, for the time being we’d encourage you to contact us by email rather than in writing, even if you’ve already been in contact by post. You’ll find details of your Scheme's dedicated email and helpline number on any correspondence you will already have received from us.  

Don’t worry if you haven’t been in contact recently, or you don’t have the paperwork to hand, below are additional contact details:

For any pensioner payroll enquiries please continue to contact our payroll team on:

Email: TPAPensionerpayroll@hymans.co.uk

Or for general enquires please email TPAenquiries@hymans.co.uk, providing your full name, scheme name and a contact telephone number.

Fraud Guidance

Coronavirus offers criminals an opportunity to approach pension scheme members, savers and investors (especially the more vulnerable in our society) who may be worried about their finances.

Scams are hard to spot and are often disguised with believable websites, testimonials and materials which make them look like the real thing.

If you don’t spot these as fraudulent activity, you could end up disclosing personal or financial information allowing the criminal to misuse your data for fraudulent purposes.

Don’t let a scammer enjoy your retirement, click here for guidance on how you can protect yourself. You can see a list of common fraud techniques here.