DB Pensions Administration

Shirley Brown

Key Contact

Shirley Brown, Head of Third-Party Administration

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We offer scheme members the best possible experience, however they choose to interact with us.

You can rest assured your members will receive the right benefits at the right time, all through our cost-effective, transparent and high quality service.

Why work with us

We ensure you and your members receive the highest quality service. You’ll benefit from:

  • A personal touch - delivered by onshore, experienced pensions administration professionals.
  • State-of-the-art technology – providing accurate, cost-effective and transparent service delivery.
  • Our continued investment – we continually improve our service to meet clients’ objectives now, and in the future.
  • Pensions Administration Standards Association (PASA) accreditation – the only member-focused accreditation in the industry.

Helping you navigate the complexities

Administering DB pensions is more complex than ever before. Post Freedom and Choice, schemes are having to handle increasing numbers of transfer value quotation requests, while also having to grapple with challenges like GMP equalisation. There’s also an increasing focus on data quality, with the rise of risk transfer transactions and data transparency initiatives such as the pensions dashboard.

Against this backdrop, members’ expectations are also changing. DB members are faced with complex decisions they never expected to make, nor in many cases are they equipped to make. Coupled with this, the way in which people engage with information is changing, with seamless and intuitive online services becoming the norm. Increasingly, members will expect the same from managing their retirement options.

We help our clients manage these challenges seamlessly and cost-effectively, all while their members are receiving the best possible experience.

Innovative digital solutions

Our advice is underpinned by innovative technology and digital expertise. Adapting to an ever more digital world, we have over 200 digital experts ranging from data scientists, modellers, technical architects, developers to UX designers, all dedicated to creating transformative digital solutions.  

Our digital first approach makes sure we’re harnessing the latest technologies and agile delivery to meet your needs. Powered by the latest cloud technology, our tools and solutions are best in class, and continually updated to keep up with the latest digital developments. 

Our digital third-party administration tools include: 

  • PRISM, our newly upgraded and secure digital access portal which allows you to offer your members a fully digital, self-service option to manage their pension 24/7. It can also reduce the burden on your representatives and team by helping you run your scheme more efficiently and cost-effectively.
Learn more about PRISM

Our newly upgraded and secure digital access portal, PRISM, allows you to offer your members a fully digital, self-service option to manage their pension 24/7.



Webinar Replay

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59 minutes

A better future for pensions administration

We recently brought together a panel of experts to discuss the future of digitalisation in pensions administration. The discussion focused on three areas: how members' needs are changing, what 'better' looks like, and how we can get there. Key themes to emerge from the session centred around data quality, member uptake and provider capability. Watch the replay now.

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Pension Dashboards

Ensuring successful compliance

Pensions dashboards will bring about a landmark change in the way individuals can access information about their pensions. Find out what trustees and administrators need to know to ensure compliance.

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PASA accreditation sets itself apart from other accreditations and kitemarks in the industry by being the only one that is member focused and the only one to measure the member experience. It means that what an organisation says is happening, is actually happening.

To undertake it an organisation must be determined, and confident, that they would meet the highest of standards. To achieve PASA accreditation you have to be genuinely outstanding, it is with great pleasure we are able to acknowledge Hymans Robertson in that bracket.

Fergus Clarke

Fergus Clarke

Director of PASA and Deputy Chair of the Standards and Accreditation Committee

Get in touch

If you would like to find out more please don't hesitate to contact Shirley.

Get in touch

Awards and Accreditations