Trust Centre
We take data seriously: that's why we've maintained our accreditation under ISO 27001 (the international standard for information security management) since 2011. We also maintain a comprehensive data privacy compliance programme. Our Trust Centre helps us to deliver on our commitment to the data protection principles.
Important notice (27 April 2026): We have updated our list of data processors. You can view the updated list here.
Privacy Notice and Cookies
Our website privacy notice explains how we use your personal information if you use our website or you’re a client or business contact.
Our scheme member privacy notice explains how we use your personal information if you’re a member of a pension scheme or fund that we work with.
Our call recording privacy statement explains why we record calls to and from our pension administration telephone numbers.
Our cookies policy explains how we use cookies on our website.
Certifications and memberships
ISO 27001:2022 Hymans Robertson’s Information Security Management System is certified to ISO 27001:2022. We're also Cyber Essentials certified.
Data Processors
You can find the full list of the data processors we use here.
Supplier code of conduct
If you are interested in working with Hymans Robertson you can view our Supplier Code of Conduct which sets out the minimum standards of business conduct we expect suppliers to meet.
If you have a complaint about how your personal information has been handled
To make a complaint to us, please contact us using the email address dataprotection@hymans.co.uk or by any of the means set out in the Contact us section of the appropriate privacy notice.
You don’t have to submit your complaint in any particular format, but please let us know as much information as you can so that we can deal with it promptly.
We will:
- Acknowledge your complaint within 30 days
- Take reasonable steps to investigate your complaint
- Respond to your complaint without undue delay
- Keep you informed of progress
We may ask you for proof of identity, for example government-issued ID and proof of address.
If you’re complaining on behalf of someone else, we may ask you for proof of authority, such as a letter of authority or Power of Attorney.
You can complain to the Information Commissioner at any time, for example if you’re unhappy with how we’ve handled your complaint. You don’t have to complain to us before contacting the Information Commissioner, but we may be able to resolve your complaint more quickly if you do.
To complain to the Information Commissioner, you can call 0303 123 1113, or contact them by submitting a form or via live chat on the ICO’s website at https://ico.org.uk/make-a-complaint/.
If your complaint relates to something else, for example a service issue, please visit making a complaint.