We believe creating better futures for employees, members or your organisations shouldn’t be left to chance.
At the forefront of our industry, we’re influencing the way it works. Proud pioneers for the past 95 years, we’re at the vanguard of innovation. Our solutions give companies, trustees and members everything they need for brighter pensions prospects.
And at the heart of it all is our relationships - with our clients and colleagues. We form genuine, collaborative relationships that last.
Voice of Client Survey Results
We are really pleased with the results from the latest survey which was completed over the 2016 summer months, especially as this survey provided us with our highest VoC score to date. Our Net Promoter Score for this survey is 53.85 compared to 45.18 last year, meaning we are consistently achieving feedback which is double that of the industry average. We wanted to share the feedback we have gained to highlight that our clients are the most important element in our drive for excellence.