Your feedback and why it matters
Voice of Client 2020
10 Jul 2020
It’s more important than ever that the service we deliver lives up to (if not exceeds) your expectations. That’s why our annual Voice of Client survey is so important to us. It helps us to understand more about your experience of working with us and what you think about our firm; something we are keen to know as we head towards our milestone 100th birthday.
There are many reasons why your feedback is critical – we’ve set out the most important ones below.
1. We want you to receive an outstanding service
The more we know about your views, the better your experience of working with us can be. Your feedback gives us valuable insight into what we're doing well and where we can work harder to improve your experience. That helps make sure how we work with you meets your expectations.
2. We can only fix what we know
We're committed to listening to what you tell us and acting on your feedback. Our short survey always has at least one open question letting you give your views, even if they don’t quite fit into one of our questions.
Look out for your unique survey link launching our 2020 Voice of Client in early September. In the meantime, if you have any questions please don’t hesitate to get in touch with your usual Hymans consultant.
I look forward to feeding back our survey results in Autumn 2020.