The importance of member experience in pension scheme buy-ins and buy-outs

Member experience has never been more crucial in deciding with which insurer to transact a buy-in. It should be a priority throughout the buy-in process, from strategy-setting before approaching the market, all the way through to buy-out and beyond. We’re working with our clients to make sure the member experience stays front and centre.

Over the years, member experience has grown in importance for pension scheme trustees. Many are looking to enhance the member retirement journey by giving members more support and better access to information. 

In this publication, we look at:

• Before a buy-in - putting member experience at the heart of the broking process.
• During the buy-in - where responsibility for the member experience remains with the trustee.
• After the buy-out - when trustees hand over the responsibility for their members to the insurer.

Read our publication on the importance of member experience in pension scheme buy-ins and buy-outs.

Read our publication

If you have any questions or would like to discuss anything further with one of our consultants, please get in touch. 

This communication has been compiled by Hymans Robertson LLP® (HR) as a general information summary and is based on its understanding of events as at the date of publication, which may be subject to change. It is not to be relied upon for investment or financial decisions and is not a substitute for professional advice (including for legal, investment or tax advice) on specific circumstances. HR accepts no liability for errors or omissions or reliance on any statement or opinion. Where we have relied upon data provided by third parties, reasonable care has been taken to assess its accuracy however we provide no guarantee and accept no liability in respect of any errors made by any third party.