COVID-19: Implications for life insurer products and customers
26 Jun 2020
Replay our second Hot Topics in Life Insurance webinar to hear about the potential implications of COVID-19 for life insurer products and customers.
As COVID-19 continues to impact societies around the world, we take a look at the specific implications for life insurer products and customers today, and in the future.
In this webinar replay, our experts Karen Brolly, Richard Purcell and Paul Waters explore some of the key areas you should be considering to help maximise customer engagement and value in response to COVID-19. We look at protection, retirement and long-term savings products and consider:
- Changes in customer needs and behaviour
- Changes to product terms
- Communicating with customers
If you have any questions about anything discussed, please do get in touch.