Podcast

Transforming pensions through better member experiences

calendar icon 21 May 2026

Key topics discussed

  • How AI is already being used in pensions, from internal automation to early member-facing tools.
  • Why data quality still matters, and what the ‘complete, consistent, correct’ approach means in practice.
  • What trustees should consider on governance, risk and responsible AI use.

Artificial intelligence (AI) is moving fast in pensions. In this special edition of Hymans Robertson On…, Dan McMahon from Hymans Robertson Personal Wealth is joined by Jo Darbyshire from Local Pensions Partnership Administration (LPPA), Ted Mackereth from Just Group and Scott Finnie from Hymans Robertson to explore what this means in practice.

From AI-powered meeting minutes and query routing to faster software development, the conversation stays grounded in real use cases. It also looks at why member-facing AI is still rare and what schemes can do to help members access their own data safely.

The panel digs into the big blocker too: data quality. “Garbage in, garbage out” still applies, but AI adds new risks even when your data is right. Trustees may want to treat data quality like cybersecurity on the risk register.  

They close with practical thoughts on governance, people and responsible use, so you can test ideas without losing human judgement and creativity.

If you’d like to follow up on anything discussed, please don’t hesitate to get in touch.

Hymans Robertson disclaimer

This podcast has been prepared by Hymans Robertson LLP, and is based upon our understanding of events as at release date. It is designed to be a general summary of topical investment matters and is not specific to the circumstances of any particular employer or pension scheme. The information contained in this podcast should not be construed as advice and not be considered as a substitute for specific advice as the information is generic in nature. Where a podcast refers to legal matters please note that Hymans Robertson is not qualified to provide legal opinion and therefore you may wish to obtain independent legal advice to consider any relevant law and/or regulation. Hymans Robertson LLP accepts no liability for errors or omissions. Your Hymans Robertson LLP consultant will be pleased to discuss matters raised in this podcast in greater detail. Guests views are separate to that of Hymans Robertson.

The information provided in this broadcast is not financial advice. Past performance is not a guide to the future. Please note the value of investments, and income from them, may fall as well as rise. This includes but is not limited to equities, government or corporate bonds, derivatives and property, whether held directly or in a pooled or collective investment vehicle. Further, investments in developing or emerging markets may be more volatile and less marketable than in mature markets. Exchange rates may also affect the value of investments. As a result, an investor may not get back the full amount of the original investment. Past performance is not necessarily a guide to future performance. 

Hymans Robertson LLP is authorised and regulated by the Financial Conduct Authority and Licensed by the Institute and Faculty of Actuaries for a range of investment business activities.

Speakers

Daniel Mcmahon
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Dan McMahon

Head of Technology & Innovation

Scott Finnie
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Scot Finnie

Partner and Head of Digital Strategy

Jo Darbyshire Photograph 2026

Jo Darbyshire OBE

Chief Executive Officer

Ted Mackereth

Ted Mackereth

DB Lead Developer and AI Engineer

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