In October 2015 we celebrated becoming the only third-party pension administrator to be accredited by the Pensions Administration Standards Association (PASA) – the only member focused accreditation in the industry. We’re justly proud of this recognition of our exceptional service to our clients.
Getting it right is just what we do – we offer a reliable, personal service at great value
Your members deserve an accurate and personal service, and our experienced pension administrators are driven to deliver just that. Their focus is giving you and your members a quality service and they enjoy nothing more than explaining benefit entitlements and processes simply and clearly. Members’ phone calls are answered directly by our experienced administrators who know their scheme and can answer 9 out of 10 of member enquiries on the same phone call.
Our clients benefit from our user friendly secure internet product, pensionsWEB, which gives direct access to much of the information they need. This reduces the time we need to spend on routine work and so keeps our fees competitive. Whichever communication route your members elect to use, they will receive the same professional, first-class service.
Trusting that your members receive the right benefits at the right time gives you peace of mind, and value for money.
Our quality, personal service is driven by our onshore, experienced and motivated pensions administration professionals, backed by state-of-the-art technology. You can have confidence in the accuracy of our record keeping and the quality of our service.
PASA accreditation sets itself apart from other accreditations and kitemarks in the industry by being the only one that is member focused and the only one to measure the member experience. It means that what an organisation says is happening, is actually happening.
To undertake it an organisation must be determined, and confident, that they would meet the highest of standards. To achieve PASA accreditation you have to be genuinely outstanding, it is with great pleasure we are able to acknowledge Hymans Robertson in that bracket.
Director of PASA and Deputy Chair of the Standards and Accreditation Committee