3 reasons why Voice of Client can help you
16 Jan 2019
Creating better futures for employers, members and organisations is what Hymans Robertson is all about; and it’s imperative that the service we think we are delivering, matches your expectations and lives up to your reality. That’s why our annual Voice of Client survey is so important. It helps us understand more about your experience of working with us and what you think about our firm.
Here are 3 reasons why your feedback is more important than ever.
1. We want to improve your experience
The more we know about your views, the better the experience of working with Hymans Robertson can be for you. Your responses provide us with a valuable insight into what we're doing well and where there's room for improvement and change. That helps ensure we provide the service which matches your expectations.
2. The pensions landscape is changing rapidly
The world of retirement solutions and longevity has changed dramatically over the last decade and continues to evolve at pace. Our priority is to ensure we are meeting your needs in every aspect of our relationship. Your feedback helps us refine our approach and ensure that you understand these developments and how they potentially impact you.
3. We can only fix it if we know about it
We're committed to seeking out, listening to and acting on your feedback. Our brief survey always contains free text sections allowing you to provide greater insight and feedback, even if it doesn’t fit into one of our survey questions.
Look out for your email launching our latest Voice of Client e-survey in March 2019 which will contain your personalised survey link. In the meantime, if you have any questions about anything mentioned above please don’t hesitate to get in touch with your usual Hymans consultant.
I look forward to feeding back the latest survey results in summer 2019.