Hymans Robertson, the leading pensions and financial services consultancy, has appointed Shirley Brown to be Operations Leader of its third-party administration (TPA) practice.

Shirley has 35 years’ experience in the industry, having been involved in aspects of operations.  She has been involved in relationship management as well as change and project management. Her main focus has been on continuous improvement and building collaborative teams to provide quality service to clients.

Shirley worked in consultancy at PWC and then moved into business processing outsourcing and spent approximately 15 years with Buck Consultants in various roles.  Most recently she was an administration consultant at Barnett Waddingham, supporting new business and other initiatives such as setting up a new PPF team ad assisting a large client through their new pension software provider selection process.

Commenting on her appointment, Gary Evans, Head of TPA, at Hymans Robertson says:

“Our appointment of Shirley, with her vast experience, into this new role as Operations Leader reflects the investment we are making into recruiting the best quality talent in the TPA team here at Hymans Robertson.  The team has grown by 40 per cent over the last 14 months and we are fully committed to investing both in people and technology to provide an outstanding service for our clients.

“Excellent administration is the foundation for every successful pension scheme and I’m immensely proud of the quality of service Hymans Robertson provide for our clients. I’m thrilled to welcome Shirley to the team.”

Commenting on the role, Shirley Brown, said:

“I am excited to be joining Hymans TPA at a time when it is embracing digital transformation.  Pensions administration is constantly evolving, and administrators face complex issues with increased volumes following introduction of Pension Freedoms and data related projects.

“It’s great to be working with such a skilled technology team to ensure our experienced administrators are equipped with the latest tools. This will enable them to continue to provide a first-class quality service to our members now and into well into the future. Such investment will help us continue to transform how we operate and allow our administrators and consultants to focus on adding value for our clients and their members.”