Overview

As LGPS administration teams continue to juggle a never-ending list of demands, funds are looking to transform administration processes. And, as we look to the future, developments in technology will allow for sophisticated data cleansing, processing and member engagement. However, we understand that it can often be overwhelming knowing where to start, particularly when considering embedding a digital first approach. 

Watch our webinar on demand, where we explored the future of LGPS administration and shared some practical tips that administration teams can take forward and apply to their own Fund. We were joined by our guest speaker, Caroline Graham, who shared her insights of the retail banking industry’s experience, having grappled with the changing dynamics of customer, colleague and technology challenges.

In this session, we focussed on practical challenges facing an industry juggling with multiple demands, including:

• What are the changing needs of LGPS members?
• What does the ideal administration service look like?
• How do we get there? 

If you have any questions please don't hesitate to get in touch.