Key Responsibilities of the role include (but are not limited to):

• Maintain and updating member records on the system
• Process member events, which includes, retirements, deaths, leavers, transfers in and out as well as illustrative quotations
• Complete Defined Benefit and Defined Contribution key performance processes in accordance with TPA target service levels.
• Calculate and pay benefits, checking quotations produced by the system and manual calculations to be reviewed as per the internal review process.
• Maintain the scheme cash books to the standard required by the TPA Financial Manager.
• Reconcile bank statements.
• Prepare cash flow forecasts to determine monthly dis-/investment requirements.
• Respond to individual enquiries from members, clients and other third party institutions in accordance with target standards of performance.
• Produce reports from the database as required.
• Complete client specific project work such as preparation of benefit statements.
• Collate information and draft the administration stewardship reports.
• Ensure office procedures are followed, including keeping full notes of all telephone conversations.
• Other tasks and ad-hoc projects as may reasonably be expected to be carried out by an administrator.

Personal characteristics:

• Strong time management, organisation and prioritisation skills in order to successfully meet deadlines and control own and others workload.
• Excellent communication skills and an ability to interact professionally with clients and scheme members.
• Demonstrable attention to detail, accuracy and initiative.
• Ability to coach other team members and work in a team environment. .
• Ability to work under pressure and multi-task when required to do so.
• Exceptionally adept at learning new systems.
• Commercial awareness of the market and of the aims, goals and objectives of the Third Party Administration practice and the Firm.
• Understanding of best practice in the work environment

Qualifications:

• Educated to GCSE / Scottish Standard or equivalent level or with equivalent experience.
• In possession of or studying towards a relevant professional qualification such as APMI.

Experience:

• Previous pension administration experience with Defined Benefit (DB) and Defined Contribution (DC) Schemes.
• Previous experience using a Pensions Administration system.
• Sound knowledge of Microsoft Word and Excel, and familiarity with Document Image Processing would be a definite advantage.